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Terms & Conditions

The following Terms and Conditions apply to those who elect to receive Notices and Reminders Letters via email.

Terms and Conditions

Register for EzyBill (email delivery of notices)

  1. 1. Rockhampton Regional Council has an arrangement with EzyBill to electronically deliver your Rate Notice, Water Notice and Dog Registration Renewal Notice and Reminder Letters via this facility.
  2. 2. Using the facility requires you to register and provide your details to EzyBill and agree to the EzyBill Terms and Conditions of use.
  3. 3. If there is more than one property or animal owner, each property or animal owner will need to register to EzyBill and create an individual account to receive nominated Notices and/or to arrange payment.
  4. 4. Where you nominate an authorised agent to act on your behalf, the authorised agent must register with EzyBill and establish an account to receive nominated Notices.
  5. 5. Upon your request to receive Notices and Reminder Letters via the facility you acknowledge and agree you are the property/animal owner and/or liable for responding to any information request and arranging the payment of the nominated Notice and that you will share the nominated Notice(s) and/or Reminder Letter with other persons so named as required.
  6. 6. Once registered for EzyBill, Council will no longer post paper Notices to you or any person/company to whom paper Notices were previously sent.
  7. 7. All future Notices and Reminder Letters will be in the form of a PDF attachment to an email sent to the email address nominated by you. Please note Supplementary notices will still be sent by postal mail.
  8. 8. You must advise any person to whom the current paper Rates, Water or Dog Registration Renewal Notice are being sent to, that they will no longer receive a paper Notices as a result of your request. Council will not be responsible for providing this notification.
  9. 9. You must check your nominated email address for Rates, Water or Animal correspondence before the respective due dates for each Notice and agree that the storage and retention of the Notices is your responsibility. Council will not reissue Notices that have been emailed.
  10. 10. You agree that Notices are deemed to have been delivered, received and presented once the email has been sent and it reaches your internet service provider, whether or not you have opened or read the email.
  11. 11. If Council receives a non-delivery receipt, the Notice(s) will be posted to the mailing address listed in Council's records and you will be automatically deregistered from receiving Notices by email until you have updated your email address with Council.
  12. 12. If you wish to change the email address to which Notice(s) are to be provided, you must update and keep updated the email address for the delivery for the notices as registered in EzyBill.
  13. 13. You may withdraw your request for email of Notice(s) any time by deregistering on Council's website. You may continue to receive Notices in your Ezybill for up to 30 days after you have unsubscribed while we process your request. (Confirmation email will be sent to advise of deregistration).
  14. 14. Due to processing times to subscribe/unsubscribe/change your registration details within 7 working days of the issue date of a Notice, your request may not take effect until the following Notice.
  15. 15. It is the owners or authorised agents' responsibility to ensure that the nominated email address is correct prior to the issue date of Notice(s).
  16. 16. You or your authorised agent must promptly inform Council of any change of email address and/or postal address.
  17. 17. The delivery of Notice(s) may be cancelled by you or authorised agent by advising Council of the change. Should you fail to do so you accept responsibility for any loss of discount or late payment that may result due to the failure to receive Notice(s).
  18. 18. If you cease to own this property, you will need to unsubscribe your EzyBill registration for that property. Rockhampton Regional Council will cancel your registration for the property when advised of a change of ownership on the title to the property.
  19. 19. Rockhampton Regional Council is not responsible for any delivery delays or failures by the facility.
  20. 20. Not all communications from Rockhampton Regional Council will utilise EzyBill, you will still receive paper communications by post for other official communications.
  21. 21. You will not be charged a fee by Rockhampton Regional Council for accessing a copy of your Rate Notice, Water Notice and Dog Registration Renewal Notice(s) in EzyBill.
  22. 22. The information available from this facility (which includes downloadable material) is subject to copyright and is protected by laws of Australia and other countries through international treaties.
  23. 23. Any links to third party websites or software on this site are provided solely as a convenience to you and such links should not be taken to imply any type of association, sponsorship, endorsement, monitoring, approval of, or responsibility for, the linked site or its content. These sites may be located in jurisdictions outside Australia and be subject to license or other types of agreements, policy and legislation relating to those sites. Should you decide to access any of the third party sites, you do so entirely at your own risk and Rockhampton Regional Council shall not be held liable for any claims, losses, expenses, injuries or damage arising from that access.
  24. 24. These conditions and terms of use may be modified at any time by Rockhampton Regional Council and you agree to continue to be bound by the terms of use as modified. Rockhampton Regional Council will give you notice of these changes by publishing new terms and conditions of use available through EzyBill.